Refund policy
Return & Refund Policy
Effective Date: 2/1/2026
Thank you for supporting York 3D Prints. Each item is carefully 3D-printed and inspected before delivery. Because many of our products are made to order, our return and refund policy is outlined below.
All Sales Final on Custom Items
Custom and personalized items (including name keychains, custom colors, or special requests) are final sale and not eligible for return or refund, unless the item arrives damaged or defective.
Returns for Non-Custom Items
Non-custom items may be eligible for return under the following conditions:
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The item must be unused and in its original condition
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A return request must be made within 7 days of delivery
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Proof of purchase is required
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Defective Items
If an item arrives damaged, broken, or defective, please contact us within 7 days of delivery with:
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A photo of the item
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Your order number
If approved, we will offer one of the following at our discretion:
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A replacement item
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A refund to the original payment method
Incorrect Orders
If you receive the wrong item due to an error on our part, please contact us within 7 days. We will correct the issue by replacing the item or issuing a refund.
Non-Returnable Items
The following items cannot be returned:
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Custom or personalized items
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Items damaged due to misuse or normal wear
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Items returned without prior approval
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Contact Us
All return and refund requests must be submitted by a parent or guardian.
📧 Email: codysfamilysd@gmail.com
